How do I contact Rockmelon?

There are many ways you can get in touch with us:  

Through CONNECT+LEARN:

On the app CONNECT+LEARN, a registered user can contact our team by following these steps:

Step 1: After logging in to your profile, tap on your profile icon.

Step 2: On your profile page tap on ‘contact us’.

Step 3: A page will pop up in the app with a section to insert your question/comment/concern.

Note: Make sure to select a topic to be able to submit your support ticket.

Step 4: Make sure to press submit! 

Note: We will get in contact with you via the email you provided us with when you registered your Rockmelon account.

Through our website:

On our website Rockmelon registered users can lodge support tickets by following these steps:

Step 1: Open our website browser and tap on the ‘help’ icon or ‘question mark’ icon on the bottom right-hand corner.

Step 2: A ‘contact us’ window will pop up. Enter your name, Rockmelon registered email account and your comment.

Note: Make sure to enter the same email address you have registered your Rockmelon account with in order for us to be able to identify you.

Step 4: Press ‘send’ and we will be in touch with you via your registered Rockmelon email account.

Through email:

If you are not a registered Rockmelon user, the best way to contact us is by sending us an email at support@rockmelon.com.

If you are a registered Rockmelon user, we advise sending us a support ticket through our website. This allows us to easily locate your account within our system and provide faster and more accurate support.