I have lost or forgotten my password, what next?

If you have lost or forgotten your password, please follow these steps to change it:

Step 1: When you are logging in, click on ‘forgot my password’ and a page will pop up to request password reset.

Step 2: Enter the email address you have used to register your Rockmelon CONNECT+LEARN account with and tap on ‘Request password reset’.

Step 3: Open your emails and you should have received an email from support@rockmelon.com with a unique confirmation code.

Note: this confirmation code can only be used once.

Step 4: Go back to the app and enter the confirmation code to create a new password. Tap on ‘Request password reset’. 

Step 5: You will then be sent back to the login page where you can login with your new password.