Getting started
Products
General
- What is Rockmelon?
- How do I contact Rockmelon?
- What can I do with CONNECT+LEARN?
- Who uses CONNECT+LEARN?
- I’m stuck, I don’t understand the app CONNECT+LEARN.
- What is a Rockmelon registered user?
My Account
- How do I set up my Rockmelon account?
- How do I login to CONNECT+LEARN?
- How do I logout of CONNECT+LEARN?
- I have lost or forgotten my password, what next?
- What is 'read only' mode?
- How do I update the details on my personal Rockmelon profile?
Skills
- What is a Skill?
- How do I complete a Skill?
- How often are new Skills uploaded?
- How can Skills help me?
- What is a Skill Review?
- Why can’t I finish a Skill Review?
Goals
- What are Goals?
- Why should I set Goals?
- How do I set a Goal?
- How do I change my Goals?
- How do I know which Goals to choose?
- I have completed a Skill but the related Goal hasn't updated to reflect this?
Flashpacks
- What is a Flashpack?
- How do I use Flashpacks?
- What is a Personal Flashpack?
- How do I create a Personal Flashpack?
- Where do I view my Personal Flashpacks?
- How do I edit a Personal Flashpack?
Team (Calendar, Tasks, Notes)
- How do I know if someone has tagged me in a Note comment?
- Are comments only available for Notes?
- What are Note comments?
- What is a Team?
- How do I view my Teams?
- How do I edit my Team?
Subscription
- How do I cancel my CONNECT+LEARN subscription?
- What subscription plans are available?
- Where do I view my subscription plan?
- How do I pay for my monthly subscription?
- Do you offer personalised subscription plans?
- What is a Rockmelon registered Subscriber?
Notifications
- What are MESSAGES?
- What notifications will I receive?
- What push notifications will I receive?
- What in-app notifications will I receive?
- My notifications are muted, how do I unmute them?
- How do I delete a notification in Messages?
Payment
Emails
Technical
- Can I have multiple Rockmelon accounts connected to the one iTunes account?
- Am I able to use multiple iTunes accounts for my Rockmelon account?
- How do I lodge a support ticket?
- I found a bug, how do I report it?
- I lodged a ticket and haven’t heard back from Rockmelon yet?
- I lodged a support ticket with the wrong email address.